Department of Health & Welfare has way too many managers in the benefits area and not enough front line workers. The managers spend all there time in meetings and are unavaliable to lead there staff, in addition the ones in the Ivory Tower down town never have contact with customers but continue to try to micro manage the people who work on the front lines, they make decisions in a vacuum and dont have a clue what the downstream affect is to there employees or other stakeholders, partners and most importantly the citizens who come to the department for help. Lean out the mangers in the Ivory Tower and give employees the trust they deserve to make decisons There would be a lot of savings, too many times it takes weeks and months to make a decision because there are so many managers fighting over whose Idea is the best. Once a decsison is made it is communicated poorly, because it has to come from the top down and there are so many levels it rarely gets to the people who need the information, and when it does it is such a watered down version it is rarely correct.